US Telcos to Pay $6 Million Settlement Over Failed 911 Calls During Outages

The Federal Communications Commission (FCC) said on Friday that four telecommunications providers will pay a total of $ 6 million (approximately Rs. 45,60,81,000) to resolve investigations into compliance with the agency’s 911 reliability rules. during network outages in 2020.

AT&T, CenturyLink, now Lumen Technologies, Intrado and Verizon Communications will implement compliance plans to ensure compliance with FCC emergency calling rules. Lumen will pay $ 3.8 million (approximately Rs. 28,88,51,300), while Intrado will pay $ 1.75 million (approximately Rs. 13,30,23,600). AT&T will pay a total of $ 460,000 (approximately Rs. 3,49,66,210 to resolve two investigations, while Verizon will pay a settlement of $ 274,000.

“The most important phone call you make can be a 911 call,” said FCC President Jessica Rosenworcel. “It is vital that phone companies avoid these outages whenever possible and provide prompt and sufficient notification to 911 call centers when they occur.”

Last month, T-Mobile USA agreed to settle a $ 19.5 million FCC investigation after a massive outage in 2020 led to more than 20,000 failed emergency 911 calls.

The deal was prompted by an FCC investigation into an outage of more than 12 hours in June 2020 that caused congestion on the networks of the third wireless operator T-Mobile and caused “the total failure of more than 23,000 calls to 911” .

T-Mobile, as part of the consent decree with the FCC, also agreed to make new commitments to improve 911 outage alerts.

An October 2020 FCC report found that the T-Mobile outage disrupted call and text services across the country and data service access in some areas. It resulted in at least 250 million total calls that failed.

© Thomson Reuters 2021

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