A hot potato: A man in Norway claims that Ubisoft deleted his Ubisoft Connect account and all of his games after a year of inactivity. The reason stated is related to the GDPR, but Ubisoft’s account deletion policy is very different from what happened in this case.
Tor, who only wants to be identified by name, He said PCWorld earlier this month sold its PC in 2020 to avoid gaming addiction. When he decided to start playing games again last summer, he found that his Ubisoft account was closed.
After resetting his password, Tor discovered that his hundreds of dollars worth of purchased games like Rainbow Six and Assassin’s Creed were gone. There was only one email from Ubisoft warning of account inactivity, which Tor found in its spam folder. Ubisoft says it cannot recover the account or its games.
A representative for Ubisoft said that it removes dormant accounts in accordance with its interpretation of Article 5.1e of the European Union GDPR law, which worries how long companies should keep the personal data of users.
Ubisoft’s Terms of Service They say you can issue a warning and then delete an inactive account after six months. However, the company told PCWorld that it doesn’t just purge accounts with purchased games. Typically, you send out three warnings before taking action and have never deleted an account after less than four years of inactivity. The representative said that Ubisoft support would contact Tor.
Tor said that no other gaming service did something like this. GOG and Steam support is silent on removing inactive accounts. Blizzard may change your WoW character’s name or delete your Diablo II account if any of them are inactive for a period of time.
In any case, remember that when you buy most digital products, you don’t fully own them. Also, account deletion warning emails could be problematic because users may think they are phishing scams or leaking to spam folder, as happened in this case.