TCL is in damage control mode after Best Buy abruptly removed the manufacturers’ latest Google TV televisions from its store shelves following complaints about the television’s faulty operating system.
As 9to5Google reports, Best Buy has rejected listings for TCL’s 5 and 6 series Google TV models, which have been plagued with reports of apps crashing, buggy or unresponsive display settings, random power cycles, and other issues. .
TCL has confirmed that the equipment was recalled from Best Buy due to Google TV performance issues and promised to issue software updates to correct the bugs.
When contacted for comment, a TCL spokesperson offered this statement to TechHive:
TCL is committed to offering premium products with world-class experiences and the new product with Google TV is certainly no different. However, it has come to our attention that some face challenges with the stability of the user interface that is presented on TCL devices with Google TV. Our high-performance televisions are constantly evolving and recent software updates have allowed us to make significant progress, but we continue to refine our products with Google TV. Our customers will see remarkable improvements in the coming weeks and your patience is appreciated.
TCL says it expects its Google TVs to be available again in the “next few weeks,” and that machines that are already available should automatically install the next software fixes. Users can also manually update your sets by following these instructions.
Mainly known for its Roku TVs (read our TCL 6 series 8K UHD TV review), TCL launched its 5 and 6 series Google TVs earlier this year.
The Google TV series 6 line offers a 4K panel with mini-LED backlight, while the 5-series step-down 4K TV It comes with a more traditional LED display with local dimming. Both lines support Dolby Vision and HDR10 +, along with VRR (Variable Refresh Rate) for gamers.
Users of these televisions have reported a wide range of interface errors, including slow performance, aspect ratio settings that refuse to work, apps crashing, color and contrast glitches, and even random power cycles for the TV.
TCL also makes low-end Series 4 and Series 3 televisions with Android TV technology, and those models are still on sale.
Updated shortly after publication. with a comment from TCL.