Oxford City Council services back online after weekend outage at SCC datacentre

SCC has confirmed that a failed platform firewall update in one of its data centers caused technical difficulties affecting Oxford City Council’s IT and email systems over the weekend.

The local authority published a tweet, since it was deleted, in which it alerted local residents on Saturday, December 11, 2021 that it could not process transactions through the city council website due to an infrastructure failure affecting the center of data from your IT service partner, SCC.

“Our data center provider, SCC, was conducting a regular upgrade of its data center equipment when a hardware failure blocked access to all network traffic to and from the data center,” the council said. in a statement on Twitter. “There are no problems with the systems or the data itself, just access.”

The situation meant that the council did not have access to its IT systems and email platforms, the statement read.

“The problem was raised as a major incident, which is affecting all its customers and the supplier is working on a resolution,” he added.

In a follow-up tweet, posted shortly before 9 a.m. On Monday, December 13, the council confirmed that normal service had resumed. “While we experienced some issues over the weekend, they have now been fully resolved,” a council spokesperson told Computer Weekly.

A spokesperson for SCC said the downtime incident had been caused by a routine maintenance task after hours and it was unclear at this time how many of the company’s other customers were affected.

“During a routine update of the platform’s firewall, scheduled for the weekend of December 11-12, 2021, a minor technical issue caused Oxford City Council to temporarily lose access to the Internet,” said the SCC spokesperson. .

“The update was rolled back to restore access quickly and there was no impact to systems or data. SCC remained in regular contact with the council throughout the resolution. “

As previously reported by Computer Weekly, SCC is in the midst of a long-standing data center hosting agreement with Oxford City Council, dating back to 2015.

The contract was initially for five years, and the council had the option to extend it for another five as needed, and had an estimated value of £ 5 million to £ 13 million.

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