Meta’s Spanish-language moderators have reportedly been working in unsafe conditions | Engadget

It’s no secret that Meta employs to do much of the hard work of enforcing its content moderation policies. And despite helping one of the world’s most valuable companies, those workers have frequently complained that their jobs involve poor pay and anxiety-provoking work. Some now also say they are being treated worse than other workers.

According to , Genpact, a Meta subcontractor that has previously been accused of encourage poor working conditions, has required Spanish-speaking moderators from its Richardson, Texas, office to report to work in person since April 2021. Those workers have had to put their health at risk against delta and omicron variants of coronavirus, while their English-speaking counterparts have been allowed to circulate around the office on three-month rotations.

News of the situation at Genpact comes just a week after workers at Accenture, another Meta subcontractor, successfully protested to force the company to return hundreds of Facebook moderators to face-to-face work on Jan. 24.

Contractors who spoke with BuzzFeed News they claim that Genpact also holds them to unreasonable standards. They say they are expected to make moderation decisions in about a minute while maintaining an 85 percent accuracy rate. Complicating matters is the fact that Meta reportedly doesn’t release guidelines on how to enforce Facebook’s policies. community standards in a language other than English, leaving those workers in a situation where they are forced to first translate that guidance before applying it.

And there’s the scale of the problem the team has to tackle. Genpact’s Spanish moderation team is named after Mexico, but in addition to moderating content posted by people living in the North American country, they are also responsible for Facebook and Instagram posts by Spanish-speaking users in most of the world. the countries of Latin America. In Mexico alone, Facebook has more than . In contrast, Genpact’s Mexican market team consists of approximately 50 people.

“We use the combination of technology and people to keep content that breaks our rules off our platform, and while AI has made progress in this space, people are a key part of our security efforts,” said a spokesperson for Target Engadget. “We know these jobs can be difficult, which is why we work closely with our partners to constantly assess how best to support these teams.”

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