iiNet says heatwave conditions behind data centre outage

IiNet’s Osborne Park data center (File photo)

IiNet, owned by TPG Telecom, said extreme heat in Perth is to blame for a data center problem that has taken its email and web servers offline since mid-morning on Christmas Day.

The company took a day to formally acknowledge the issues, with a social media post made just after 3 p.m. AEDST Sunday.

“Some iiNet customer operations are currently affected due to a data center problem caused by yesterday’s extreme weather event in Western Australia,” the ISP said.

“Internet and mobile services for iiNet customers are still available and unaffected.

“Affected services include the iiNet website and iiNet domain email services. The iiNet Customer Call Center is available for basic troubleshooting at this time only.

“We apologize to customers for any inconvenience. Our IT team is working to restore operations as soon as possible. “

More details were being sought on the root cause of the data center failure. iTnews at the time of publication.

Western Australia suffocated through its the hottest Christmas day on record, according to news reports.

The company’s website displayed placeholder text stating “currently unavailable” and prompting visitors to “check back later.”

Companies that have their websites hosted on the iiNet infrastructure also said their sites were unresponsive.

iiNet previously had issues with its Perth data center in 2015 due to heat wave conditions, and in 2018 due to loss of site power.

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