Enhanced pricing and ordering capabilities enable communication service providers to quickly bring dynamic content ecosystems to market, driving customer acquisition, loyalty and satisfaction.
DENVER, USA – News Direct – October 11, 2021 – CSG® (NASDAQ: CSGS) is transforming the way companies engage with their customers by equipping today’s leading brands with innovative, future-proof solutions that drive extraordinary customer experiences. Today the company announced the acquisition of DGIT systems, a provider of configuration, price and quotation (CPQ) and order management solutions for the telecommunications industry. The acquisition brings together industry-leading solutions specifically designed to streamline the complexities of go-to-market for the next era of multi-party digital offerings that will drive business growth for Communications Service Providers (CSPs).
Order processing and management is often the root of CSP frustration when delivering complex data and digital services to multiplayer B2B and B2C clients. As CSPs push to take advantage of the massive bandwidth and low latency of 5G and edge architectures, order processing demands will continue to increase along with customer service expectations. By extending CSG’s solution footprint with DGIT’s CPQ and order management capabilities, CSG is poised to help operators address one of their biggest challenges and enable them to easily deliver multi-party digital offerings across an ecosystem of partners. to all customers so that they can increase the number of customers. acquisition, loyalty and satisfaction.
“CSG’s acquisition of DGIT Systems uniquely positions us to help CSPs win in their quest to deliver next-generation 5G digital offerings that will excite both consumers and businesses,” said Ken Kennedy, principal. Operations and President of Revenue Management and Digital Monetization at CSG. “With consumer services at the peak of commodification, the biggest opportunity now lies in the B2B and B2B2X sectors. This paradigm shift means that operators need integrated technologies, such as CSG’s monetization suite, that can alleviate the complexities of offering dynamic and interoperable ecosystems between a multitude of partners. With this acquisition, CSPs can easily implement CSG end-to-end solutions to seamlessly deliver multi-party digital offerings to all customer segments and, in parallel, automate onboarding, innovation and settlement with a rich network. of partners “.
The combined CSG and DGIT solution provides a modern, open and decoupled TM Forum Conformance certified architecture that provides the flexibility for CSPs to innovate and implement new digital services. Additional capabilities include:
- Catalog: A rule-based active catalog based on TM Forum’s open APIs that visually builds offerings from components at design time, including service and resource layers, and then drives system behavior at runtime.
- Set up, quote and quote– A powerful CPQ solution fully automates the setup, pricing and quote management for the most complex products and services, including live pricing, pricing policies, discounts, and flow-driven approval processes. job.
- Orders management: A catalog-based order management system with reusable processes and visual setup provides proactive communication, transparent fulfillment, hassle-free activation and order orchestration including manual and third-party system transfers, risk management, and automated escalation processes.
- Monetization: Sophisticated monetization processes simplify the management of complex ratings, collections, payments, and settlements.
“As the market becomes more focused on B2B and B2B2x service models, robust CPQ and order management solutions can greatly reduce procurement and billing errors, which are two of the leading causes of customer dissatisfaction. customers for communications service providers today, “said Karl Whitelock, IDC vice president of research, operations and monetization for the communications service provider. “CSPs are beginning to invest in solutions that can help them monetize these complex business relationships, as well as empowering them to manage the various parts of their digital ecosystems, especially liability and the liquidation of partner resources. Technology providers like CSG who are developing end-to-end ecosystem commercialization solutions are playing a critical role in the ongoing transformation of their CSP customers. ”
“DGIT’s strategic partnership with CSG highlights the value of our combined portfolio for the communications market,” said Greg Tilton, Founder and CEO of DGIT. “This acquisition brings the advantages of global scale and a world-leading monetization portfolio for both DGIT and our clients. Together with CSG, we can help CSPs thrive in today’s digital world. “
CSG is a leader in Gartner’s Magic Quadrant for Integrated Customer and Revenue Management, helping companies around the world digitally transform their businesses to monetize and create extraordinary customer experiences. For more information on CSG’s order, pricing, pricing and configuration management solutions, visit https://www.csgi.com/capabilities/revenue-and-customer-management/configure-price-quote-and-order/.
About DGIT Systems
DGIT Systems is a provider of software and services for digital and communication service providers, including catalog, configuration, price and quotation (CPQ), order capture, provisioning and inventory management. Our cutting-edge technologies create intuitive, flexible, and highly customizable solutions that can seamlessly automate and effortlessly manage the entire end-to-end journey of opportunity to operate for communications and digital services. Headquartered in Melbourne, Australia, DGIT operates globally with approximately 70 service provider clients in 18 countries.
CSG is a leader in innovative customer engagement, revenue management and payment solutions that make ordinary customer experiences extraordinary. Our cloud-centric architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that attract new customers and foster brand loyalty. For nearly 40 years, CSG technologies and people have helped some of the world’s most recognized brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-proof solutions that drive experiences. exceptional for customers. With 5,000 employees in more than 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services, and healthcare. Our solutions deliver real-world results to more than 900 clients in more than 120 countries. For more information, visit us at csgi.com and connect with us at LinkedIn and Twitter.
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