Cisco’s ThousandEyes can peer into SaaS performance

Cisco has expanded the scope of its ThousandEyes network intelligence gathering software to enable customers to monitor its growing expansion of software-as-a-service applications.

In addition to its existing Internet Insights platform, ThousandEyes has a new program called Application Outages that promises to provide views on the availability of SaaS applications that employees are using.

Internet Insights collects data from what Cisco says are tens of thousands of ThousandEyes Cloud Agents and Enterprise Agents spread across the Internet and business networks globally. ThousandEyes technology warns when a user experience is not ideal and can identify faults.

“Without the need to configure a single test, without the need for implementation or instrumentation, IT teams have near real-time and historical views of the availability of more than 75 of the most important SaaS applications trusted by employees.” wrote Conley Read. , product line leader with the ThousandEyes Collective Intelligence group in a Blog about the news.

SaaS applications come in many forms from a variety of vendors such as AWS, Google, Microsoft, Salesforce, and others.

“Customers can quickly correlate user-specific issues with broader application issues to proactively alert their workforce that an application is unavailable, while escalating the issue to the SaaS provider, often before the SaaS provider acknowledges the problem publicly, ”said Read.

“And by understanding the availability of the application provider over time, customers are equipped to make more informed provider decisions and better manage providers.”

According to Read, in 2019, Internet Insights detected 20 network outages per day based on an average of 30 days. By 2020, that same average had risen to 30 cuts per day. Today, that number is more than 50.

Recently, Facebook went down for more than seven hours when a configuration change removed a critical part of its backbone, leading to other problems, including DNS service disruption. AND Akamai’s DNS went down, affecting PlayStation Network, Delta, Costco and UPS Among many others. Other outages have not been part of the news cycle, but they continue to cost operations teams valuable time troubleshooting and can result in lost revenue for the companies that depend on them, Read said.

Cisco purchased ThousandEyes in 2020 and has rolled out the company’s cloud-based Internet Insights software suite across its entire product portfolio.

Most recently, Cisco added ThousandEyes agents to its WebEx collaboration platform. Agents are integrated into Webex data centers and provide two-way visibility between user locations and Webex services.

“With this extended visibility, IT teams can see each node on the network along the back and forth paths that have the potential to affect users’ connections to Webex services, providing them with the information they need to optimize. performance and ensuring exceptional user experiences, ”said Cisco.

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